Your Are In Safe Hands

WELCOME BACK

We are thrilled to be reopening The Step Inn Restaurant and terrace on Wednesday 8th July and are excited to welcome you back to wine, dine & celebrate once again.

We want to provide all our wonderful customers with an increased level of assurance so that when you are able to dine with us, you can do so with confidence. The Step Inn will reopen in accordance with the most updated regulations and of course, with the safety of our customers and staff as our number one priority.

YOU’RE IN SAFE HANDS

We take extreme responsibility to protect our staff and guest’s health, and to continue to play our part in the community effort to stop the spread of Covid-19.

We are all in need of a little enjoyment and long overdue celebration with loved ones. We want your experience with us to be fun and relaxing, but we know that will not happen unless you feel comfortable and safe. That is why we have put together the “You’re in Safe Hands” program, a safeguarding program based upon the best public health and government advice.

Guest Arrival

  • Contactless sanitation stations have been set up at venue entrances. We require all customers to clean hands with hand sanitiser provided.
  • Queuing – To avoid queues, our staff will use a waitlist tool where necessary, that will notify guests by text message when their table is ready. Where there are queues, social distancing floor markers are in place.
  • Bookings – Whilst we welcome walk ins always, we encourage guests to book in advance to avoid disappointment. All bookings will be allocated 1 hour 45 minutes.
  • Contact tracing – Guest contact information will be retained for a limited period in line with public health advise for contact tracing, and in accordance with our privacy policy.

Social Distancing & Service

  • The Step Inn has been adapted to ensure the adequate social distancing requirements are met between tables.
  • Order and pay at table technology will be made available where possible to minimise contact with physical menus and staff.
  • Service style will be adapted in line with the best public health advise.
  • Across all bars and pubs, table service will now be in effect, so there is no need to order at the bar.

Cleaning & Hygiene

  • Modified cleaning protocols have been introduced which increases the frequency of cleaning and check-ups on all communal spaces, contact/touch surfaces and washroom facilities.
  • All cleaning products used are manufacturer approved for use against viruses, bacteria, and similar risks.
  • Tables and any physical touch points (menus, credit card machines etc) will be fully sanitised between guests.

How are we protecting employees?

  • All workflows and processes have been reviewed and adapted in line with public health advice to ensure maximum staff safety and social distancing.
  • Full training must be completed by all employees prior to them returning to work, covering hand hygiene, PPE usage, cleaning regimes, and employee / guest health.
  • Face masks have been made available to all employees in line with public health advice, and hygiene stations are readily available at all service points and back of house.
  • Each section has an appointed representative charged with ensuring that Covid-19 measures are strictly adhered to in their workplace.

We hope that these measures give you reassurance that you enjoy yourself again at The Step Inn knowing that your safety is our priority.

See you soon,

The Step Inn team

Collection & Use of Personal Information

By submitting your data, you are providing us with some level of personal information. This information is not stored on our website database. However, in order to respond to your enquiry, your data is emailed to our website email address where it is saved. Additionally, we may use your contact details to send you marketing material in the future. You may unsubscribe from any emails you receive following our first reply. We do not pass your data on to any third parties.